Enterprise And IT
Service Management
Distributed IT help desk management and ticketing solution –Change, Asset and Configuration Management, Service Catalog and more to deliver a consistent user experience across all business functions.
ServiceDesk Plus is a powerful package of solutions and products that facilitates IT infrastructure from conquering the everyday challenges to offering premium customer service. Centralized monitoring and transparency of the IT issues ensure uninterrupted operations and zero lost productivity for the IT firms and stakeholders.
Achieve that extra mileage with reliable IT help desk
High powered ITSM workflows
Extraordinary IT management apps
Automation for speed and innovation
Efficient and robust reporting management
Drag-and-drop customization
On-premise & cloud integration
Tailor-Made IT Help Desk Features Based On ITIL
Incident Management
- Eliminate downtime, increase end user productivity
- Meet client expectations with ease and on time leveraging effective ticket life cycle management system.
- Enable users to connect with IT through web, email or mobile device for quick resolution
- Take complete control over help desk and reduce incidents and bring resolutions faster with smart automation
Request Management
- Support all the agreed quality of a service by handling all pre-defined, user-initiated services request in an effective and user-friendly manner.
- Service request management delivers service through a published catalog of services, automated workflows, and service level agreements for access requests and new services.
Problem Management
- Gain 360-degree view of the IT issues for analysis and problem solving
- Get deeper outlook of the incidences and effectively prevent outages
- Track vulnerabilities and take proactive measures to eliminate recurring incidents
- Leverage from comprehensive analytics and automated closure of resolved tickets
Change Management
- Implement changes quickly and streamline workflows in real-time with automation
- Automate approvals for low-risk changes to improve efficiency
- Implement a better change management and configure changes as you wish.
Asset Management (ITAM)
- Streamline processes to detect and organize IT hardware and digital assets on a single channel.
- Track real-time asset utilization alongside compliances to effectively prevent user violations.
- Make knowledge based decisions while purchasing assets and making contracts. Explore, track, manage all IT and Non-IT assets of your organization.
CMDB
- Get comprehensive view of the assets and operations
- Analyze the cascading effects incidents and fine tune your decision making in configuration management
- Attain in-depth visibility of your IT infrastructure and define configurations in the database for future reference
Reports and Dashboards
- Make reports effortlessly leveraging customizable dashboard on a drag and drop canvas
- Inspect IT service desk issues and improve their performance using instant data.
- Bring all your IT enterprise information on a single platform for an efficient analysis of the reports
- Ensure productive report management with the holistic view of the service help desk operations
Service Catalog
- Create and publish customized service catalog tailored to meet your end user requirement with service level agreements and multi-stage approvals
- Build customized service level agreements (SLAs) enabled with multi-layer approvals and ensure better clarity of IT operations in SLA to optimize the performance of end-users.
Other Products
Asset Explorer
End-to-End Asset Management Solution
Effectively manage from planning to disposal assets with web based ITAM software which helps track and govern IT and Non IT assets in your organization
Integrate an efficient asset management tool to assess, monitor, and manage hardware and software assets in your organization. Ensure uncomplicated multi-level software compliance for the end-users and prevent unauthorized software usage.